FAQ
Frequently Asked Questions
FAQ
Tour Preparation
In this section, you will find a number of useful tips to follow in order to arrive prepared for the tour and enjoy it to the full.
Delays/Cancellation
The answers to the most uncomfortable questions: what to do if I am late or have to cancel the tour?
Reservation
An in-depth look at the details of our tours, payment methods, voucher management and access for minors.
Tour Preparation
No, on the contrary, we aim to reduce paper waste so it is strongly recommended NOT to print vouchers. The electronic one is fine.
Ten minutes before are enough to meet the guide and check-in.
Comfortable shoes, water (preferably a canteen instead of a disposable bottle), sunscreen and a hat, especially in the summer months.
Camera, cell phone, go-pro to film your experience.
Please refer to the description of the tour for specific information about each activity.
Our tours take place in all weather conditions, so we suggest to always bring an umbrella and a raincoat with you, especially outdoor activities.
In case of bad weather, which can be a risk for the safety of the participants the guide will decide whether it is appropriate to continue or not.
In the event of cancellation due to bad weather on our part, you will be contacted by our customer care team to reschedule the activity or to receive a voucher, to be used within 12 months, equal to the amount paid by the customer, minus any entrance fees for museums, sites, exhibitions, etc.
The amount and difficulty of the walk varies with each tour, please refer to the information of your activity for more details. In general:
- City tours: involve little commitment to distances but require standing for almost the entire duration of the tour.
- Out-of-town tours: require almost continuous walking (stops are provided for explanations and breaks) and difficulty levels are indicated on each description sheet.
- Some activities include a single 2/3 hour walk within a package-stay.
No shows are no-refundable but you can contact us to find out if you are eligible for credit. Email us at: info@crocustrip.com .
Delays/Cancellation
On your confirmation voucher, you will find the emergency number to contact your guide.
- For activities with reserved and scheduled time we cannot guarantee your participation in the activity if you arrive after the starting time but, before the entrance, the guide will still make every effort to help you join in the tour.
- For outdoor activities without a reserved entrance ticket: you can agree with the guide where to join the group.
There are no refunds in case of no show, missed tour or partial participation
There are no refunds in case of no show, missed tour or partial participation
It is possible to cancel the reservation by sending an email to info@crocustrip.com that will be handled with the following conditions and timing:
- Cancellation within 48h
from the date of the activity, no refund is due. - Cancellation between 96h and 48h
before the date of the tour, a partial refund of the service is recognized: the refund will be deducted on the entrance ticket of any museums, sites, exhibitions, etc. - Cancellation within 96 hours
grants a full refund
In the event of cancellation due to bad weather on our part, you will be contacted by our customer care to reschedule the activity or to request a voucher, to be used within 12 months, of equal amount to that paid by the customer, minus any cost of admission to museums, sites, exhibitions, etc..
Reservation
Of course, we will be happy to accommodate your personal request! Get in touch by email at info@crocustrip.com providing the number of participants and age range, date or period in which you want to organize the activity, preference of activities or places you want to visit and we will send you a personalized quotation.
The prices, unless specifically stated, include guide, entrance to museums, taxes.
In Italian and English. On request we can also organize tours in French.
We only accept electronic payments by card (debit/credit card) or paypal to be made directly on our website.
If you are making a last-minute reservation and/or sales are closed, you can contact our customer service via email or whatsapp to finalize your booking.
Yes but they must always be accompanied by a parent/guardian/responsible of age.
Our guide won’t be able to accept unaccompanied underage participants. ..
No refunds are due in such cases but you can contact us for further clarification at info@crocustrip.com.
Each activity has a different meeting point, you can find the details on the tour pages or on the confirmation voucher.
You can ask for a copy of the voucher by email at info@crocustrip.com or whatsapp at +39 375 708 5075 indicating the name and email address used to make the reservation. We also recommend that you check your "spam" folder.
Amending a reservation depends on how far in advance you are requesting changes, if third parties are involved (museum tickets, accomodations, tastings) or if you want to increase or reduce the number of participants. So each request is evaluated individually in line with our cancellation policy
Email us to info@crocustrip.com and we will do our best to accommodate it.
Absolutely, please post your pics and tag us #crocustrip
In case you do not want to appear in photos or videos taken during our tours, you can express your preference at the time of booking and/or directly to the guide at the departure of the tour.
